SALES SUPPORT ADMINISTRATOR

  • Gazprom

Job Description

ABOUT US From origins as a small, independent gas supplier in the North West of England, we have grown to become a major business energy supplier. After just ten years, Gazprom Energy has become the largest business gas supplier in the UK and we currently supply 34,000 business customers at over 80,000 sites across Europe. Manchester is home to our European headquarters, a base from which we have expanded into France and the Netherlands. Our teams across Europe are united by the shared ethos of being helpful and making life easier for our customers. In 2015 we won the coveted Energy Supplier of the Year award at the Energy Awards 15, as well as achieving Gold standard in people management by Investors in People for the second time running. Our culture is defined by our people. Through living our values every day we continue to create a culture that enables us all to succeed. We work as one team with our customers, our parent company and each other in order to understand each other’s needs. With an unstoppable passion for excellence, growth and learning, we’re committed to creating an environment that fosters the development of knowledge, skills and experience, so that our people can thrive and prosper in their careers with us. We believe that we have the best team in the industry which makes us a trusted partner across international capital and energy markets. Our diverse employee base, with a wealth of expertise, knowledge and experience makes GM&T a truly exciting place to work. We encourage new ideas and initiatives as innovative thinking is central to how we do business. Most importantly, we are a growing and developing business where inspired individuals can make a difference and help shape our future. ROLE OBJECTIVES To support the Sales Teams by liaising with energy brokers and buying groups, customers and other stakeholders in the preparation of quotations for customers and intermediaries. This includes supporting the sales and customer support functions in managing the end to end process of quotation, acceptance, billing set-up and site registration. You will also support the expansion of the Gazprom Energy business in the UK by assisting the team to build enduring relationships with Brokers /Customers and managing this relationship effectively and efficiently DUTIES & RESPONSIBILITIES The Sales Support department is responsible for all tender information which comes into Gazprom Energy and processing this information in such a way that it can be used by the sales negotiators to provide quotations to customers in order to win business. Assist the team in building relationships with brokers and customers, both new and existing to maximise sales. Liaise with customers and brokers to ensure tender details are complete in order to provide a quotation. Supporting all administration aspects of the matrix contract process. Input gas & power tender details in the Sales Pricing Engines. Initiate the credit approval process to ensure customers meet our credit targets Assist in the contract renewals process to ensure a high level of customer retention is achieved. Prepare & issue renewal offers to customer who have failed to terminate their contract. Maintain & update the tender tracking system to ensure that all tenders can be quoted by the sales teams Prepare Half Hourly consumption data for sales negotiators & initiate the Risk Fee generation process to provide tailored fees for individual customers Work with the Sales Team to prioritise work load and quoting patterns to provide excellent customer service, yet still achieve required sales volume and margin targets Maintain an effective team Diary system for team and Individual activities Assist in the development & implementation of process improvements to enhance performance Liaise with internal departments to resolve sales related queries Liaise with internal and external management team and provide accurate ad hoc reports as and when required within specified timescales, in order to maximise profitability/sales. SKILLS & COMPETENCIES An appreciation of Customer Services and Account Management Good organisation skills Good Microsoft Office computer skills (e.g. Word, Excel, Powerpoint, e-mail) Good interpersonal skills Concern for accuracy and ability to meet tight deadlines Good written and verbal communication skills, both in person and on the telephone Proactive in achieving results Able to cope with multiple priorities and changing environment People Skills Diligent and dependable Able to work well as part of a team as well as individually Able to process large quantities of data quickly & accurately EXPERIENCE Experience of working in a sales environment is preferable Some knowledge of the UK power or gas sectors would be advantageous