From origins as a small, independent gas supplier in the North West of England, we have grown to become a major business energy supplier. After just ten years, Gazprom Energy has become the largest business gas supplier in the UK and we currently supply 34,000 business customers at over 80,000 sites across Europe.
Manchester is home to our European headquarters, a base from which we have expanded into France and the Netherlands. Our teams across Europe are united by the shared ethos of being helpful and making life easier for our customers. In 2015 we won the coveted Energy Supplier of the Year award at the Energy Awards 15, as well as achieving Gold standard in people management by Investors in People for the second time running.
Our culture is defined by our people. Through living our values every day we continue to create a culture that enables us all to succeed. We work as one team with our customers, our parent company and each other in order to understand each other’s needs. With an unstoppable passion for excellence, growth and learning, we’re committed to creating an environment that fosters the development of knowledge, skills and experience, so that our people can thrive and prosper in their careers with us. We believe that we have the best team in the industry which makes us a trusted partner across international capital and energy markets. Our diverse employee base, with a wealth of expertise, knowledge and experience makes GM&T a truly exciting place to work. We encourage new ideas and initiatives as innovative thinking is central to how we do business. Most importantly, we are a growing and developing business where inspired individuals can make a difference and help shape our future.
The responsibility of this role is to maximise cash collections for the debtor’s ledger working on varied accounts by utilising various methods available, predominately telephone chasing and some by letter, email and query resolution. Excellent negotiation and customer service skills are essential in ensuring the customers pay within their agreed terms in order to reduce the overall outstanding debt due to the company. Strong interpersonal skills required as there will be a requirement to work closely with other inter-company departments. Excellent administration and organisation skills are also essential in ensuring support is given at all times and that work is prioritised during the day. The role involves working very much as part of the team offering on-going support but also working with own initiative whilst managing personal workload.
DUTIES & RESPONSIBILITIES
To contact all overdue accounts on their ledger by maximising outgoing calls during the month
Maintain the status of all on going debt collection utilising the debt management system
Follow up on deadlines and coordinate further action were require (disconnection/legal)
Work towards targets for cash collection to reduce outstanding debt exposure to the company
Record accurately any invoice disputes relating to overdue debt, ensure dispute resolved and communicate outcome to customer
Ability to deal with meter disconnections with firmness but also with understanding and support where necessary
SKILLS & COMPETENCIES
Excellent customer service & telephone manner, good negotiator
Excellent interpersonal & organisation skills
Concern for accuracy and ability to meet tight deadlines/targets
Proactive in achieving results
Able to cope with multiple priorities and changing environment
Diligent and dependable
Mature and professional attitude to work
Able to work as part of a team as well as individually, managing own workload and multi task
Knowledge of working with SAP
Demonstrable credit control experience
Demonstrates a sound understanding of PC software (e.g. Financial systems, Word, Excel, Power point, e-mail)