This individual will be responsible for the analysis, design and improvement of business processes and software systems within Gazprom Energy. Based within our Manchester office, the key objective of this role is to support the expansion of the Gazprom Energy business by providing objective and effective business analysis of systems and processes.
From origins as a small, independent gas supplier in the North West of England, we have grown to become a major business energy supplier. After just ten years, Gazprom Energy has become the second largest business gas supplier in the UK and we currently supply 34,000 business customers at over 80,000 sites across Europe.
Manchester is home to our European headquarters, a base from which we have expanded into France and the Netherlands. Our teams across Europe are united by the shared ethos of being helpful and making life easier for our customers. In 2015 we won the coveted Energy Supplier of the Year award at the Energy Awards 15, as well as achieving Gold standard in people management by Investors in People for the second time running.
Our culture is defined by our people. Through living our values every day we continue to create a culture that enables us all to succeed. We work as one team with our customers, our parent company and each other in order to understand each other’s needs. With an unstoppable passion for excellence, growth and learning, we’re committed to creating an environment that fosters the development of knowledge, skills and experience, so that our people can thrive and prosper in their careers with us. We believe that we have the best team in the industry which makes us a trusted partner across international capital and energy markets. Our diverse employee base, with a wealth of expertise, knowledge and experience makes GM&T a truly exciting place to work. We encourage new ideas and initiatives as innovative thinking is central to how we do business. Most importantly, we are a growing and developing business where inspired individuals can make a difference and help shape our future.
The Portfolio, Analysis and Change department sits as a unit within IT&D. The unit retains responsibility for the pre-delivery activities related to change. The unit has the responsibility to ensure that all proposed change has been:
prioritised, planned, tracked and measured through the GE portfolio management framework;
assessed for the level of impact on all business processes, systems and resources ensuring all business deployment and training needs have been identified, planned and delivered;
through an objective and effective business analysis stage in order to capture and define business specifications;
assessed from a data and technical architectural perspective to ensure a solution is fit for purpose and does not cause any negative impact.
This individual will be responsible for the analysis, design and improvement of business processes and software systems within Gazprom Energy.
Based within our Manchester office, the key objective of this role is to support the expansion of the Gazprom Energy business by providing objective and effective business analysis of systems and processes.
DUTIES & RESPONSIBILITIES
Work in partnership with business stakeholders, software development team and BA colleagues to assess, shape and deliver:
Process change and improvement
Tactical and/or strategic developments and business change via the Operating Plan
Small business change and BAU tasks
Work in partnership with key business stakeholders and BA colleagues to understand, document and own the business process architecture across Gazprom Energy Retail
Assist in capturing tangible and intangible business benefits of carrying out a requested IT delivery to ensure solutions meet expectations and have only a positive impact at implementation
Creation of all Business Analysis documentation including Vision and Scope, Business Requirements, Functional Specifications, Acceptance Criteria and all artefacts that support the definition of the solution
Provide user training and ensure user guides are written and updated
Have awareness and understanding of how the functional design and delivery of a solution can impact peripheral systems and across business processes and proactively manage dependencies
Identify programme/organisational level risk and contribute in the management their mitigation
Use effective requirements management techniques to ensure that they are prioritised according to customer needs, traceable to business process and any changes are managed and communicated with the relevant stakeholders
The role holder may also be required to carry out any other duties within the scope and purpose of this role as requested by their line manager and in line with business needs
SKILLS & COMPETENCIES
Able to understand business issues and specify IT solutions
Able to meet tight deadlines and negotiate in a pressurised environment
Strong facilitation and influencing skills
Excellent communication skills e.g. written, verbal and presentation
Able to communicate relevant project information to relevant stakeholders
Identifies opportunities for improvement and makes constructive suggestions for change
Complies with and helps to enforce standard policies and procedures
Self-starter who is able to work with limited guidance
Team-player with ability to achieve results through shared initiatives
Remains on the forefront of emerging industry practices
Able to cope with multiple priorities and changing environment with little supervision and direction
Exposure to using SQL for data attribute analysis activities is an advantage
Demonstrable business analysis experience in business process design
Experience of specifying and writing functional specifications and business requirements for development teams is essential.
Experience of working with a range of business, IT, and 3rd party stakeholders in the delivery of a shared goal / vision
Experienced in the definition, shaping, creation, and on-going management of functional design artefacts (essential). This includes functional requirements, process architectures, business processes, and business KPIs.
Understanding of a Retail Energy business: operational and commercial aspects – know and understand how the end to end business works, key drivers of competitive advantage and critical processes.
Exposure to the full software development lifecycle (SDLC) is essential
Knowledge of modelling techniques such as UML Use Case, process flow, ERD, Data models is essential
Understanding of good governance practices
Experience of Agile development methodologies is an advantage
Educated to degree level in a STEM discipline, or equivalent experience gained & demonstrated through work.
Lean or BA accreditation would be an advantage