Customer Service Consultant - Job Share - 12 Month Contract

  • BP

Job Description

Role synopsis Fantastic opportunity to build your career in a collaborative team Part time 12 month contract – 20 hours a week Comprehensive Induction/Training Program About the opportunity:We currently have an excellent opportunity for an experienced customer service professional to join our Castrol Customer Service team. Working as part of a small collaborative team, you will be responsible for providing the full range of customer service activities for our Castrol business, including order placement, delivery, stock and pricing queries. Part Time Hours In this 12 month contract, you will work Monday to Friday between 9am-1pm or 11.00am - 3.00pm. A total of 20 hours a week. Key accountabilities Key responsibilities of this role: Process customer orders, track stock movements and ensure the delivery of product to our customers Build and maintain strong relationships with our customers and internal stakeholders Proactively provide first call resolution decisions to ensure customer’s requirements are not only met, but exceeded Contribute to team KPI measures and adhere to all current policy and procedures Ensure utilisation of Siebel to track customer complaints, delivery issues & stock returns Essential Education About You To be successful in this role you will have established experience gained within any industry background. You will have had experience in a customer-centric service environment with a strong focus on providing positive resolutions and support for our customers. Other essential attributes include: Experience in a phone based customer service role where you have taken orders and tracked stock movements through to delivery Strong understanding of customer’s needs/behaviours and a passion for delivering exceptional customer service Demonstrated high level of time management and organisational skills Strong team player who contributes to creating a motivated team environment Demonstrated conflict resolution and negotiation skills Working knowledge of MS Office suite applications JDE and Siebel system experience desirable but not essential Essential experience and job requirements * Other Requirements (e.g. Travel, Location) * Desirable criteria & qualifications * Relocation available No Travel required Negligible travel Is this a part time position? Yes About BP We are a global energy business involved in every aspect of the energy system. We have 75,000 employees in 80 countries, working towards delivering light, heat and mobility to millions of people, every day. We are one of the very few companies equipped to solve some of the big complex challenges that matter for the future. We have a real contribution to make to the world's ambition of a low carbon future. Join us, and be part of what we can accomplish together. Global Business Services (GBS) is BP’s shared services organisation. GBS add value by standardising and modernising business activities, whilst maintaining a robust control environment and driving operational excellence. There are five GBS Centres globally, situated in Europe, Africa, Asia, America and ANZ and Central Teams across all locations as well as the UK and Houston. GBS ANZ provides a broad range of integrated customer solutions, supporting BP's operations across Australia and New Zealand. Supporting both BP and Castrol brands, GBS ANZ delivers accounting and banking operations, logistics/scheduling operations, customer service and sales, credit management, financial reporting and HR Services. With a strong focus on continuous improvement and innovation, GBS ANZ is a true leader in a highly competitive shared services landscape. GBS ANZ takes pride in being the engine room for BP with more than 400 employees; we partner with BP to serve more than 100,000 end customers and process $40 billion worth of transactions per annum. All roles in BP Global Business Services offer some form of agile working to enable you to integrate your work and personal commitments. Talk to us about what agile working could look like for you. Segment Corporate & Functions Closing Date 08-Nov-2018

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