About the opportunity
In this Monday â€“ Friday roleyou will work proactively to schedule bulk lubricant deliveries, manage nondelivered pack product, stock returns , courier deliveriesand regional transport bookings inconjunction with 3PL carriers and warehouses for the Castrol/BPlubricant product range.
Schedule bulk deliveries and ensure cost efficient usage of trucks whilst adhering to current policy and procedures
Work with a number of internal stakeholders including customer service, accounts receivable & query management
Provide exceptional phone based customer service
Liaise with our Sales teams and external stakeholders such as Warehouses and Transport
Resolve customer queries pertaining to deliveries
Essential experience and job requirements
Previous experience in a phone based customer service role with a knowledge of product flow from order to delivery
Ability to build relationships with stakeholders, deal with ambiguity and navigate complexity
Strong stakeholder management and effective communications skills
Demonstrated focus on HSSE requirements and knowledge and compliance to policies & procedures
JDE & Siebel system experience desirable
Ability to multi task, display good time management & attention to detail
Other Requirements (e.g. Travel, Location)
Desirable criteria & qualifications
Is this a part time position?
We are a global energy business involved in every aspect of the energy system. We have 75,000 employees in 80 countries, working towards delivering light, heat and mobility to millions of people, every day. We are one of the very few companies equipped to solve some of the big complex challenges that matter for the future. We have a real contribution to make to the world's ambition of a low carbon future. Join us, and be part of what we can accomplish together.
Global Business Services (GBS) is BPâ€™s shared services organisation. GBS add value by standardising and modernising business activities, whilst maintaining a robust control environment and driving operational excellence. There are five GBS Centres globally, situated in Europe, Africa, Asia, America and ANZ and Central Teams across all locations as well as the UK and Houston.
GBS ANZ provides a broad range of integrated customer solutions, supporting BP's operations across Australia and New Zealand. Supporting both BP and Castrol brands, GBS ANZ delivers accounting and banking operations, logistics/scheduling operations, customer service and sales, credit management, financial reporting and HR Services.
With a strong focus on continuous improvement and innovation, GBS ANZ is a true leader in a highly competitive shared services landscape.
GBS ANZ takes pride in being the engine room for BP with more than 400 employees; we partner with BP to serve more than 100,000 end customers and process $40 billion worth of transactions per annum.
All roles in BP Global Business Services offer some form of agile working to enable you to integrate your work and personal commitments. Talk to us about what agile working could look like for you.
Corporate & Functions